Water Department FAQs
A boil water order is issued by the Rockland County Department of Health to public water systems when a threat to the public health exists, or is likely to exist, that boiling the water will remedy. The public water system is then required to notify consumers as soon as possible, and by the most effective methods, that need to boil their drinking water.
A public water system may issue a boil water advisory when there is concern that a problem with drinking water may exist, but it has not yet been confirmed. These are most commonly issued for major water main breaks or other low-pressure events where the possibility of contamination intrusion exists. They may also be issued while waiting for results of confirmation samples collected for bacteriological analysis, which can take up to two days plus the time required to transport samples to the laboratory.
The following steps need to be taken:
1. Boil water vigorously for three minutes prior to use. Use only water that has been boiled for drinking, diluting fruit juices, all other food preparation and brushing teeth.
2. Dispose of ice cubes and do not use ice from a household automatic ice maker. Remake ice cubes with water that has been boiled.
3. Disinfect dishes and other food contact surfaces by immersion for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
Note: Let water cool sufficiently before drinking (approximately 110 degrees F).
Water used for bathing does not generally need to be boiled. Supervision of children is necessary while bathing or using backyard pools so water is not ingested. Persons with cuts or severe rashes may wish to consult their physicians.
You can only use your dishwasher during a boil water advisory if the water reaches at least 150 degrees Fahrenheit during the final rinse cycle or your dishwasher features a sanitizing cycle.
The presence of fecal coliform or E. coli bacteria is a common cause for issuing a boil water order. Other instances include low water pressure and inadequate levels of chlorine at systems that require chlorination. High turbidity levels, cross connections, inadequate treatment techniques and the presence of other microbial pathogens such as Giardia or Cryptosporidium are potential causes for boil water orders that occur less frequently.
Disease symptoms may include diarrhea, cramps, nausea and possible jaundice and associated headaches and fatigue. These symptoms, however, are not just associated with disease-causing organisms in drinking water; they also may be caused by a number of factors other than your drinking water.
Persons with reduced immune function, infants under six months in age, and the elderly are more seriously impacted by water-borne disease. Immune function may be reduced due to chemotherapy for treatment, organ transplants or diseases such as HIV/AIDS. Persons in these groups need to contact their personal physicians for additional information.
Buying bottled water may be a feasible alternative to boiling drinking water when under a boil water order. Bottled water operations are routinely inspected, and samples are analyzed by state health agencies. This offers a safe source of water for drinking, cooking and brushing teeth.
Your public water provider will post notices on your door, social media and website. You can also receive text or voice notifications on your cell phone or landline by opting-in at www.nyack.gov.
You will be notified by your public water system once they receive two consecutive negative samples from a third-party laboratory. These samples typically take a total of 48 hours. If the first sample is positive the testing must be repeated which can cause an extension of time before lifting the boil water order. Two consecutive negative results must be received before drinking the water.
To learn more about your drinking water, contact the Village of Nyack Water Department at 845-358-0548 ext.4 during business hours or 845-358-3734 after hours or contact the Rockland County Department of Health at 845-364-2512.
Yes, a meter reading reading can be called into our office 845-358-0461
A high water bill can result from several factors, including:
Increased Water Usage: Seasonal activities such as gardening, filling pools, or extra laundry can lead to higher consumption.
Leaks: Undetected leaks in faucets, toilets, or pipes can significantly increase your water usage. Even small leaks can add up over time.
Irrigation Systems: Automatic sprinklers may run longer than intended or have broken heads, leading to excessive water use.
Changes in Household Size: An increase in household members or guests can lead to higher water consumption.
Meter Issues: Occasionally, meters can malfunction or be misread. If you suspect this, contact us for a meter check.
Appliance Usage: New or malfunctioning appliances (like dishwashers or washing machines) may use more water than expected.
If you suspect your bill is higher than usual, consider reviewing your water usage habits or checking for leaks. For further assistance, feel free to contact our office
A Pro-read is a meter that is wired to and can be read from the outside. A Rf is a radio transponder device that automatically transmits a reading to our meter reading device.
Click this link https://www.nyack.gov/WaterDepartmentNotifications and select if how you would like to be notified and enter your information. Notifications can be mail by phone calls or text messages.
Booster pumps can be installed in homes to increase water pressure and improve flow rate. Nyack Water does not service booster pumps, however we encourage residents to sign up for notifications in the event of a water outage so that you can turn your booster pump off to prevent damage.
Nyack Water does not add flouride to the water. Fluoride is present in all water sources at concentrations ranging from minimally perceptible to greater than 10 parts per million (ppm). Rivers, lakes and surface waters contain 0.1 to 0.2 ppm fluoride reflecting rainwater contact with windblown soils and other elements in the environment.
Yes, a meter reading can be called into the office at 845-358-0461.
It can be located in various locations on your property, all depending on where the water enters your home. Please call the office if you need help locating your meter, 845-358-0461.
https://www.nyack.gov/departments/Water/InformationaboutLeadinWater - click for detailed information about lead in the water.